Return & Refund Policy
Returns & Refunds.
This policy explains Wipora's return requirements, how to request an eligible return, how approved refunds are processed, exchange availability, and what to do when there is a problem with an order.
30-Day Return Window
Eligible products may be returned within 30 days from the date you receive your order.
No Restocking Fee
Wipora does not charge a separate restocking fee for an approved eligible return.
Up to 10 Business Days
Approved refund processing may take up to 10 business days following return review.
How to Request an Eligible Return
Wipora Return & Refund Terms
30-Day Return Period
Eligible products may be returned within 30 days from the date of receipt, provided the item satisfies the applicable return conditions described in this policy.
You must contact Wipora support before sending an item back so that your request can be reviewed and the appropriate return instructions can be provided.
Return Condition & Eligibility
To qualify for an eligible return, the product should meet the applicable return requirements.
- Returned within 30 days from the date of receipt.
- Unused and in its original condition.
- Include applicable original packaging.
- Include applicable accessories supplied with the product.
- Include the relevant order information.
Products that have been used, altered, or damaged after delivery may not qualify for a standard return.
No Restocking Fee
Wipora does not charge a separate restocking fee for approved eligible returns.
How to Request a Return
Contact Wipora support before shipping any product back. Please provide your order number, the reason for your return, and any other relevant information needed to review the request.
If the product is eligible for return, the applicable return instructions will be provided. Please wait for these instructions before sending the product.
Return Instructions
Return arrangements may vary depending on the reason for the return and the circumstances of the request.
Customers must contact Wipora before sending an item back so the appropriate instructions for the specific return can be provided.
Damaged or Defective Products
If your product arrives damaged or defective, contact Wipora support before returning the item.
Please provide your order number, a clear explanation of the issue, and clear photographs when needed so the situation can be properly reviewed.
Keep the product and any applicable packaging or accessories until your request has been reviewed and further instructions have been provided.
Incorrect Item Received
If the product received does not match your order, contact Wipora support before sending anything back.
Include your order number and a clear explanation of what was received. Photographs may also be requested when needed to review the issue.
Approved Refunds
After an eligible return has been received and reviewed, an approved refund will be issued to the original payment method.
Wipora currently accepts PayPal only for online payments. Approved refunds will be returned through the applicable original payment method associated with the transaction.
Following review of the returned product, refund processing may take up to 10 business days.
Your payment provider may require additional processing time before the refunded amount becomes visible in your account. Provider processing time is separate from Wipora's refund processing period.
Refund Processing Delays
If you have received confirmation that an approved refund was processed but the amount is not yet visible, please allow for any applicable payment-provider processing time.
If the applicable processing period has passed and the refund is still not visible, contact Wipora support with your order information so the matter can be reviewed.
Exchanges
Exchanges may be available for eligible products.
Contact Wipora support before returning an item for exchange. The request will be reviewed and the appropriate instructions will be provided when an exchange is available.
Order Cancellation
If you need to request a cancellation, contact Wipora as soon as possible.
Cancellation is only possible before the order enters processing or shipment.
Once processing or shipment has started, cancellation is no longer available. After delivery, an eligible product may instead be handled according to this Return & Refund Policy.
When a Standard Return May Not Qualify
A return may not qualify when the applicable conditions of this policy have not been satisfied. This can include situations where a product:
- Is returned outside the 30-day return period.
- Has been used after delivery.
- Has been altered by the customer.
- Has been damaged after delivery through customer handling.
- Is missing applicable packaging or accessories.
- Otherwise does not meet the return requirements described above.
Contact Wipora Support First
Please contact our support team before returning a product. For damaged, defective, or incorrect items, include your order number, a clear explanation of the issue, and clear photographs when needed. This helps us review your request and provide the appropriate next steps.
Need Help With a Return?
For questions about return eligibility, approved refunds, exchanges, damaged or defective products, or an incorrect item, contact Wipora support before sending anything back. Include your order number when applicable.